Call Us! 403-526-8446

Prime Printing

570 18 ST SW, Medicine Hat, AB T1A 8A7

Fax: 403-528-2576

Toll-Free Number: 1-866-508-8446

Questions about Medicine Hat’s Number One Print Company

If you require the expertise of a professional printer, contact the team at Prime Printing. We’re Medicine Hat’s number one print company. We work with all types of files and software applications. Whatever the project we will be happy to suggest options for achieving the best results. Read our frequently asked questions below. If you have more questions related to your specific printing requests, don’t hesitate to get in touch. You can reach us by phone, email or in person at the shop during regular office hours.

What are your office hours?

Our Hours of Operation are as follows: 8:00 am - 5:00 pm, Monday to Friday and closed Saturday & Sunday to regenerate.

How do I get my files to you?

We have a convenient and easy online file transfer, or you can always send a CD or DVD via mail. Be sure to include contact information and quote number in your package.

Is there a limit on the size of a file I can upload in the File Uploading section?

Yes, we have set the file upload limit at a maximum of 25 megabytes. Files larger than this cannot be uploaded here. If your file is larger than 25 megs, please contact us and we can make other arrangements to receive the file.

How long should the file transfer take?

Some browsers will display a status bar; we do not employ an embedded status bar as it slows down upload times. File transfer times will vary depending on the size of the file and your Internet connection speed.

Can I send you a PDF file?

Yes, we accept PDF files, but please be sure the PDF contains bleeds, if necessary, and that it has not been downsampled by the Adobe Acrobat program.

What is downsampled?

To make a file smaller, images are changed to a lower resolution when the file is saved.

What design applications do you accept?

We accept QuarkXpress, Freehand, Adobe Photoshop, Adobe Illustrator, Adobe PageMaker, Adobe InDesign, CorelDraw, Microsoft Publisher and Microsoft Word.

What file formats do you accept?

We accept TIFF, PDF, JPEG, PSD and EPS file types as well as native documents from our accepted applications.

Can I use images from the Internet?

Images from the Internet or websites are generally 72 dpi and in a GIF or JPEG format. These files usually do not provide a good quality image for printing. Colour and resolution are removed from these images to allow for rapid transfer on the Internet. These images would appear fuzzy and dull if printed.

What should I know about image file formats?

TIFF, EPS or JPG files with maximum quality format are usable. Any other files type used may result in unfavorable print quality such as GIF, PING, CDX, etc. Bitmap images (like those from Photoshop) should be saved as TIFF or EPS files if you are going to place them in a layout program.

What should I know about image resolution?

Image resolution or bitmap image, like those made with Photoshop, should be set at 300 dpi. Trying to enlarge an image will lower the resolution while reducing an image will increase the resolution. Enlarging an image in a layout program is not recommended. Images less than 300 dpi could reproduce poorly, and they will tend towards looking fuzzy or pixilated. Images from the Internet are not recommended as most images on the web are 72 dpi and will appear fuzzy or pixilated. An unfavorable image cannot be resaved as a different type of file. For example, you cannot place a gif file in Photoshop and resave it as an EPS format. This does not change the compatibility of the file. If you have to use low-resolution images, we will print only after you consent to the quality.

What media will be accepted for files sent to you?

Zip Disk, CD-Rom and DVD media are accepted. Files may be uploaded using our file upload feature. Disks will be returned after final output has been approved only if required. Prime Printing will not be responsible for any loss of data or damage of media.

What should I know about viewing files on my monitor?

You might notice that the colours on the printed piece may not exactly match the colours you see on the monitor. The age and or calibration of your monitor can determine monitor colours compared to the final printed colours. This applies to documents you create on a system with an incorrectly calibrated monitor. Remember, the colours you see on your monitor are not necessarily the colours that will be printed.

What is RGB?

RGB stands for Red, Green and Blue. These colours are used for digital cameras, scanners, computer monitors and TV screens. When combined RGB creates white as they are the additive colours of light. Files must be converted from RGB to CMYK if printing on a printing press.

What is CMYK?

CMYK stands for Cyan, Magenta, Yellow and Black and is used in the printing process. Printing with these four colours is often referred to as full colour or 4-colour printing. CMYK are subtractive colours and create black when combined. Any file that is printed on a printing press must be converted to CMYK.

What is Gamut?

Converting between the CMYK and RGB colour space can cause a shift in colour. This is because each colour format only produces a selective gamut of the full spectrum of colour. The colour range of each format, however, differs. There are areas in the RGB colour space that extend beyond the CMYK range. Those colours will be affected by a conversion from RGB to CMYK.

What about using coloured text?

Sometimes the printing process is not as perfect as the world around it. Minute misalignment can cause the 4 separate CMYK inks to not line up perfectly in small text (10pt or smaller), as well as in white text on a coloured or black background (drop-out text). This misalignment can make small text look blurry. If you need to do this anyway, it is best to keep the coloured text one of the true CMYK colours; black is always an excellent choice.

We have a preferred font for our company, can it be used for our order?

We ask that all text be converted to “Curves“ or “Outlines“ in order to ensure the fonts size and appearance is maintained.

What is bleed?

One important custom printing term to know is a bleed. Bleed refers to an extra 1/8" of image that extends beyond the trim area of your printing piece. Our printing company prints your job on an oversized sheet that is cut down to size with the appearance that the image "bleeds" off the edge of the paper.

What is your safe area?

Cutting of your printing piece is done in large stacks and may vary from the top and the bottom of the stack. The safe area or inner margin in which to keep all important elements within to prevent them from trimming off should be at least 1/8" inside the edge of the final trim size.

What is fold?

A folded mock-up layout includes fold line indicators to assist you in the correct panel layout, page direction, and size for multi-page documents. Folding a sheet of paper once produces 4 pages, and each additional fold doubles the number of pages.

What is Trim?

Trim marks indicate where to trim the printed sheet or where the edge of the paper is. Similar to register or crop marks. Trim size is the final size of the document after the last trim is made.

Can I create a catalog in Illustrator or Photoshop?

Yes - - each page of the catalog would need to be a separate file. Please be sure to name each file with the page number so that we know what order they go in.

Do you accept Microsoft Word documents?

Yes, we accept Microsoft Word documents as long as the file is accompanied by a faxed copy of what the piece should look like. Since Word can tend to shift and alter elements, such as text, when opened on different computers, a faxed copy will help us ensure we process the proof correctly.

Also, please keep in mind that Microsoft Word does not embed word art fonts when the file is saved and opened on a different computer. Therefore, the fonts will default when opened on another computer that does not contain the fonts that were used.

Do you have any further questions for us?

Prime Printing

570 18 ST SW

Medicine Hat, AB T1A 8A7





Toll-Free Number



Sunday: Closed
Monday: 8:00 AM - 5:00 PM
Tuesday: 8:00 AM - 5:00 PM
Wednesday: 8:00 AM - 5:00 PM
Thursday: 8:00 AM - 5:00 PM
Friday: 8:00 AM - 5:00 PM
Saturday: Closed

Send to a friend

Send the url of this page to a friend of yours

Copyright Prime Printing 2020 - Legal
Created by

Legal notice